Since I rarely login to my US Bank account, I could not remember my the answer to one of my security questions. (At least that means it was a good question...even I can't figure it.)
The important text is the following.
Please contact us at 877-202-0043 for assistance.
I called this number, waited for a banker, and then finally got to speak to one. I told them that I was locked out of my account.
Now, try to guess what happened next.
The banker told me:
Ok. Let me forward your call to the department that can help you.
WHAT?!?! Your website knows exactly why I am calling. I should have been given the number that directly allows me to speak with the department that can help me.
US Bank Fail (#1...)